This website does not collect personally identifiable information from you, unless you choose to provide it by filling in a form to contact us.
Any personal information you provide is stored on computer systems within the UK and treated in accordance with the UK General Data Protection Regulations (GDPR) and the Data Protection Act 2018 (DPA 2018).
If you give us your contact details when enquiring about Bicycle Beano holidays, you may choose to be added to our mailing list. We may use this to send you further information about our services and other items that we reasonably think may interest you. You can tell us to stop doing so at any time and we will immediately comply.
At intervals of approximately 3 years we will check whether you wish to remain on our mailing list, unless we have heard from you in the meantime that you do wish to remain on it.
When you book with Bicycle Beano, your payments are protected by a Financial Failure Insurance policy which ensures that should we cease trading for any reason, you will be able to reclaim your money from the insurers. To enable this, we have to share your name and the amount(s) you have paid with the insurers. They will use this information only to administer the policy. Details of the insurers are provided when we confirm your booking.
We will not share your personal data with any other party without your express permission.
We retain records of who has been on each Beano we run. This is in case of legal, regulatory or insurance issues, and to help us offer you services suited to your preferences. Details of “dormant” customers (i.e. those who have not booked or otherwise made contact with us) will be deleted after 5 years. Whenever you book a Beano we will ask you to reconfirm your contact details to make sure that our records are accurate. We will delete any out-of-date contact information.
During Bicycle Beano tours, we may take photographs or videos for use on social media or to promote our activities in print or online. If you would prefer not to appear in these, please let us know when booking. Other participants in the tour may also take photos or video; we are unable to control what they do, though we are happy to relay any requests not to appear in photos or videos.
You may at any time ask to see any personal information we hold about you and we will comply with such a request at no charge, provided you are happy to accept it in electronic format. If you require it in paper format we may charge for the costs of production and mailing. You may also ask for data we hold about you to be deleted and we will comply provided this does not conflict with our other legal obligations.
Google Analytics cookie – Google Analytics enables us to collect information about visits to the site and to differentiate between visitors (but not to identify those visitors personally). This information helps us understand how people use our website and how we can improve it, giving you a better service when you visit. More about Google Analytics and how to opt out
A session cookie – this is used by the web content management system (WCMS) that we use to manage the website. It keeps track of your visit while you are on the site and is vital to the correct operation of the site. It does not identify you personally and it is removed when you leave the site.
The DYNSRV cookie – this is a cookie that allows our web hosting providers to balance the site’s workload across different servers. It is necessary to the operation of the site and contains no personally-identifiable information.
Third-party cookies/trackers – We provide buttons linking to various social networking sites such as Facebook, Twitter and Pinterest. If you click on a button to share something on our website via a social network – for instance, a Facebook ‘Like’ button – the social networking site will set a cookie on your machine. These sites will probably be collecting information about what you do across the Web. This will only apply if you have signed up for membership of the relevant social network. To find out more about how these sites use your information and how to opt out, see the privacy policies of the individual sites.